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Complaints

How to make a complaint

How to make a complaint [103.2 KB]

Complaints policy

Complaints management policy [63.2 KB]

Complaints policy guidance [73.0 KB]

Complaints policy - informal response [22.0 KB]

Complaints policy - formal response [23.0 KB]

Complaints policy - lessons learned [22.5 KB]

Complaints policy - best practice [24.5 KB]

Complaints policy - Ombudsman's terms of reference [53.0 KB]

Please use the linked document to find out more about how to make a complaint about actions or decisions taken by:

• probation staff
• the Probation Board
• a Board member
• someone working on behalf of West Yorkshire Probation Trust
• a probation volunteer